The following "Frequently Asked Questions" (FAQs) are those posed most often to our customer service department. If your question is not answered here, please contact our friendly Customer Service staff by phone at (518) 436-9606, by e-mail at email@example.com, or our contact form
To place phone orders, call (518) 436-9606 or call our toll free order line at (800) 476-8050 in the lower 48 US states between 10:00am - 5pm Monday to Friday eastern time zone. You may also fax your order to (518) 465-2945.
Scanner World USA Inc. accepts MasterCard, Visa, American Express, and Discover. Credit, debit, and cash cards are accepted. Charge card information placed with order should match the billing address of the card.
You may also order by mail. For USA orders we accept business, company or personal checks, bank / postal money orders, and cashiers tellers checks. Orders received with business, company or personal checks will be held 4 weeks for bank clearance of the check.
Most in stock orders are shipped the same or next day. All merchandise is brand new in factory sealed cartons (unless otherwise noted). Scanner World does not dropship any merchandise. All advertised products are stocked and shipped from our own Albany, NY warehouse. Out of stock items will be backordered and you will be notified of approximate availability and delivery date.
Scanner World USA Inc. does not ship any merchandise on a trial or demo basis. Prices, specifications and terms subject to change without prior notice. We are not responsible for any typographical errors. All shipments are F.O.B. Scanner World USA Inc. warehouse in Albany, NY. Call (518) 436-9606 immediately to report damage or shortage. All claims and adjustments must be made within 7 days of invoice. No returns accepted after 7 days. Any returns or exchanges on new unopened items will be charged a 15% restocking fee. Shipping, handling, or processing charges and any other surcharges are non-refundable. All brand new merchandise carries manufacturer's warranty. Only bid proposals and purchase orders from U.S., federal, and local government agencies are accepted with net 10 days terms upon approval. Add New York State sales tax to total of order, including shipping and handling charge, on shipments made within New York State.
Add shipping charge (S&H) per item as listed next to price of product and $6.75 for any and all accessories ordered at the same time. Antennas and other products have their own shipping charge if a S&H amount is shown next to the item. Web site, add to cart, will calculate correct total for each order.
Shipping totals are automatically calculated online which include S&H, processing, insurance, and delivery for orders shipped to the 48 contiguous continental US states when added to the shopping cart.
Shipping / handling charges and other surcharges are NOT refundable. All orders shipped within the lower contiguous 48 states continental USA will be charged shipping as calculated by shopping cart. Online order entry is only accepted from the 48 contiguous continental US states and will show correct total including S&H. For shipments outside the continental 48 states you may enter order online and we will advise you by email total including S&H.
To request information by phone from outside the 48 contiguous continental US states area call 518-436-9606 Monday-Friday 10AM-4PM Eastern US Time.
Shipments made to a business must be listed in the phone directory as a business at the given address. Any shipments made that are found at a later date to have had an address correction or change by UPS ground shipments will incur a $10 surcharge billed to your credit card.
Red & Blue Air Service
For faster service, use UPS 2nd Day Blue or Next Day Red Label Air Service for delivery within the lower 48 Continental U.S. States. You must include a street address because UPS will not deliver to a PO Box. Shipping time is approximately 1-3 business days. Scanner World USA Inc. does not guarantee delivery date of UPS Air Service. Minimum shipping charge for delivery by Blue Label is $25.00 per order. Please call Scanner World for the exact shipping charge on any orders to be shipped by Blue or Red Label Air Service. Orders paid by credit card, billing and shipping address must be the same.
To place Air Service orders, call 1-800-476-8050 before 1:00PM Eastern time Monday - Friday for same day shipping of in stock items. This service is not available through the online shopping cart.
We Do not ship to hotels, motels, convention centers, mailbox drop locations(UPS store, Mailboxes Etc.), General Delivery, etc.
Ordering and Payment
Please have all the following information ready when you order by phone:
- Customer number if known
- Item/Model/Part/Stock number
- Item description
- Unit price
- Shipping/handling charges
- MasterCard/VISA/Discover/American Express
- Expiration date and CVV number
- Cardholder's Name, Billing/Mailing Address, Phone
- Shipping info: Name, Shipping Address, Phone
Scanner World USA
17 Interstate Avenue
Albany, NY 12205
Scanner World USA
17 Interstate Avenue
Albany, NY 12205
Return and Refund Policies
If you are located in New York State, but your organization is tax exempt, we can honor your tax exemption if you fax a completed and signed tax exemption form to 518-465-2945. Bill to and ship to order information must match information on tax exempt form.
Shopping our website
Privacy and Security
We use the latest technology in online security such as site identification and data encryption. With site identification your browser automatically ensures that you are connected only to our Web site. If a problem arises your browser will alert you to the potential loss of security.
The strict data encryption that we use hides sensitive information like your name, address, and credit card information. Our ordering process is protected by the Secure Sockets Layer (SSL) protocol, which encrypts your information and confirms the identity of the Scanner World server before allowing your shopping cart to be checked out. Modern browsers support the SSL protocol. We recommend that you use the latest browsers to ensure that you are protected by advances in security technology.
- When accessing an SSL-secured Web site, the user's browser sends a message to the Web server, requesting a secure session.
- The Web server responds by sending the user its server certificate (which includes its public key).
- The user's browser will verify that the server's certificate is valid and has been signed by a certificate authority whose certificate is in the browser's database. It will also verify that the certificate authority certificate has not expired.
- If the certificates are all valid, the user's browser will generate a one-time, unique "session" key and encrypt it with the server's public key. The user's browser will then send the encrypted session key to the server so that they will both have a copy.
- The server will decrypt the message using its private key and recover the session key.
This completes the SSL "handshake" process, and a secure SSL connection has been established. The entire process of establishing the SSL connection typically happens transparently to the user and takes only seconds.
A key or padlock icon in the lower corner of the browser window indicates that the browser is running in secure mode. SSL is supported in the vast majority of browsers and Web servers on the market.